Terms of Service

1. Acceptance of Terms

By accessing and using ZoobyGo's platform ("Service"), you agree to be bound by these Terms of Service. If you do not agree with any part of these terms, you may not use our Service. Your continued use constitutes acceptance of these terms.

2. Service Description

ZoobyGo is a platform that connects parents with school transport providers. We facilitate booking, tracking, and communication for school commute services. We are not a direct service provider and liability is limited as per applicable laws.

3. Eligibility

To use ZoobyGo, you must:

• Be at least 18 years old (parents/guardians only)
• Have legal authority to enter into contracts
• Provide accurate and complete information
• Be responsible for all account activities

4. Account Responsibilities

You are responsible for:

• Maintaining confidentiality of login credentials
• All activities under your account
• Notifying us of unauthorized access
• Providing accurate student and parent information
• Updating information promptly when changes occur

5. Booking & Payment

When you book a service through ZoobyGo:

• You agree to pay the displayed price for the service period
• Payment must be made via approved methods
• Subscription renews automatically unless cancelled
• Refunds are subject to our Cancellation Policy
• Prices are subject to change with notice

6. User Conduct

You agree NOT to:

• Use the platform for illegal purposes
• Harass, abuse, or threaten drivers or other users
• Provide false information or impersonate others
• Attempt to access unauthorized portions of the platform
• Use the platform to collect data without permission
• Reverse engineer or modify the platform
• Spam or send unsolicited communications

7. Service Cancellation & Refunds

Cancellations and refunds are governed by our Cancellation Policy. Generally:

• Cancellations made 7+ days before service start: Full refund
• Cancellations 3-6 days before: 50% refund
• Cancellations within 2 days: No refund
• Refunds are processed within 5-7 business days

Please refer to the full Cancellation Policy for detailed terms.

8. Limitation of Liability

To the extent permitted by law:

• ZoobyGo is provided "as-is" without warranties
• We are not liable for indirect, incidental, or consequential damages
• Our total liability is limited to fees paid in the last 12 months
• Drivers are independent partners; we don't guarantee service quality

9. Indemnification

You agree to indemnify and hold ZoobyGo harmless from claims, damages, and costs arising from your breach of these terms, misuse of the platform, or violation of laws.

10. Intellectual Property

All content on ZoobyGo (text, graphics, logos, images, code) is our property or licensed to us. You may not reproduce, distribute, or transmit this content without permission.

11. Dispute Resolution

In case of disputes:

• First, attempt informal resolution by contacting us
• If unresolved, disputes may be settled through arbitration
• These terms are governed by the laws of India
• Jurisdiction is with courts in Delhi, India

12. Child Safety & Grievance

ZoobyGo prioritizes child safety. We have a documented grievance redressal system:

• Report safety concerns immediately through the app or support
• Grievances are investigated within 48 hours
• All child safety reports are handled with utmost confidentiality
• Drivers face suspension pending investigation of serious concerns

13. Termination

We may suspend or terminate your account if you violate these terms, engage in illegal activity, or pose a safety risk. Termination is effective immediately, and refunds will be processed per our Cancellation Policy.

14. Changes to Terms

We may update these terms at any time. Significant changes will be notified via email or platform notice. Continued use after changes constitutes acceptance.

15. Contact Us

For questions about these terms, contact: