Grievance Redressal

This process covers complaints about service quality, billing, safety, staff conduct, or platform issues related to ZoobyGo school commute services.

• Email hello@zoobygo.com with your registered phone number and booking reference.
• Or raise a ticket via Contact Us on zoobygo.com.
• For urgent safety matters, call or WhatsApp +91-9321533244.

• Acknowledgement within 24 hours (1 hour for safety-critical issues).
• Investigation and initial response within 3 business days.
• Final resolution target: 7 business days unless external agencies are involved.

If you are unsatisfied with the first response, reply to your ticket asking for escalation. Unresolved matters may be referred to ZoobyGo leadership or relevant regulatory authorities where applicable.

We maintain an internal log of grievances, actions taken, and outcomes for quality improvement and audit purposes.