Code of Conduct

This code applies to ZoobyGo staff, contracted captains, marshals, and parent users. It sets expectations for respectful, safe behaviour on and off the platform.

• Treat every child with patience, dignity, and care.
• Never use physical punishment, harsh language, or discriminatory behaviour.
• Follow assigned routes and timings; report delays or incidents promptly.
• Do not use mobile phones while driving except for navigation or emergencies.

• Provide accurate pickup details and update changes before the trip window.
• Ensure children are ready at the pickup point on time.
• Communicate respectfully with captains, marshals, and support staff.

Violations may result in warnings, suspension from duty, route reassignment, or termination of service. ZoobyGo reserves the right to refuse service where safety or conduct standards are not met.

Share conduct-related feedback at hello@zoobygo.com.