Cancellation Policy

This policy explains how parents can cancel a ZoobyGo subscription, what notice is required, and how refunds are handled for unused school days.

• Submit cancellation through the parent app or by emailing hello@zoobygo.com.
• We require at least 7 calendar days' notice before the next billing cycle or pickup date.
• Same-day cancellations may still incur charges for trips already scheduled.

Refunds for unused prepaid days are processed manually after ops verification. Amounts are credited to the original payment method or UPI account within 7–10 business days where applicable.

Parents may request a short leave (e.g. exams, travel) instead of full cancellation. Leave requests should be raised at least 24 hours before the affected pickup.

Questions: hello@zoobygo.com or +91-9321533244.